Right of withdrawal - art. 64 Legislative Decree no. 206 of 06/09/2005
In compliance with Legislative Decree no. 206 of 06/09/2005, the Customer (natural person who, in stipulating the contract, acted for purposes unrelated to any entrepreneurial or professional activity carried out) of Generalmotor.it is guaranteed the right to withdraw from the contract.
The right of withdrawal - and, therefore, the possibility for the Customer to return what was purchased and obtain a refund - is recognized only to natural persons who, in stipulating the contract, acted for purposes unrelated to any entrepreneurial or professional activity. turning point. The right of withdrawal must be exercised within 14 days of receipt of the goods. This right does not apply:
- to supplies of goods made to measure or clearly personalized;
- to goods which by their nature cannot be returned or are at risk of deteriorating or expiring rapidly.
- The only costs required of the Customer in the event of withdrawal are those for returning the product.
It is specified that the withdrawal is not validly exercised (and therefore does not give the right to a full refund of the price), in the event that the product is not returned substantially intact, as in the following cases:
- lack of original packaging;
- absence of integral parts of the product (instruction manuals, included accessories, etc.);
- damage to the product for reasons not attributable to transport;
- product not in normal state of conservation.
The right of withdrawal can only be exercised in reference to the product purchased in its entirety, and not on individual parts of it (such as accessories, attachments, etc.).
Phases of exercising the right of withdrawal
Within 14 days of receiving the goods, the Customer communicates to Generalmotor via e-mail to the address: info@generalmotor.it the desire to withdraw from the contract.
Generalmotor, having received the withdrawal request, informs the customer by e-mail to which address to send the goods to be returned.
The Customer is required to prepare and package the goods carefully in their original packaging (including internal protections), avoiding damaging them with adhesive labels or otherwise, complete with all the accompanying accessories and everything originally included.
The shipping costs for returning the goods remain the responsibility of the customer. It is advisable to insure the shipment against theft, loss or damage in transit. In the absence of insurance, in the event of damage or loss during transport, Generalmotor reserves the right to charge the Customer for any damage suffered.
The customer must send the goods by courier within fourteen days following the declaration of withdrawal to the following address: Generalmotor - Via Racale 17 - 73040 Alliste (LE).
Once the goods have been received, Generalmotor verifies their integrity and reimburses the Customer for the amount purchased, excluding reshipment costs. The refund is made via the payment method used in the order. The refund is carried out within fourteen days of Generalmotor's receipt of the withdrawal notice (except for failure to receive the returned product).
In the event of damage to the products during transport, Generalmotor will notify the Customer of the incident (within five working days of receipt of the product in its warehouses), to allow the Customer to promptly file a complaint against the courier chosen by him and obtain the reimbursement of the value of the product (if insured by the Customer).